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Q What if I receive defective products?
A If there are quality issues caused by production, please contact us within 7 days of receipt. We will provide replacements or refund compensation.
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Q How do you guarantee product quality?
A With 11 years of industry experience, we conduct a strict 100% internal QC inspection for every batch before warehousing and shipping.
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Q What shipping options are available?
A We support sea, air, and express (DHL/FedEx/UPS). We provide the most cost-effective logistics based on your timeline.
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Q What payment methods do you accept?
A We accept T/T, PayPal, and Alibaba Trade Assurance. Standard terms are 30% deposit and 70% balance before shipping.
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Q What is the ordering process?
A Inquiry -> Send Artwork -> Mockup Confirmation (within hours) -> Deposit -> Mass Production -> QC -> Balance & Shipping.
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Q How can I get a sample to check your quality?
A We provide both stock and custom samples. Stock samples are free (shipping excluded). For custom samples with your logo, the fee is typically $20.
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Q How long can I expect to get the sample?
A After design confirmation, stock samples ship in 1-3 days; custom samples take approximately 7-10 days to produce.
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Q What is your Minimum Order Quantity (MOQ)?
A Our standard MOQ is 500 pieces. For specific premium materials or custom sizes, it may be adjusted to 1,000 pieces.
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Q What customization services do you support?
A We support full OEM/ODM customization, including logo printing (foil stamping, silk screen, embroidery), material selection, custom colors, and packaging structure design.
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Q What is the lead time for mass production?
A Generally, the production lead time for orders under 10,000 pieces is 3-4 weeks (21-31 days), depending on process complexity.
